Frequently Asked Questions (FAQ)
Who are you?
We’re happy to meet you! We are Domesticera.com. Our mission is to give our customers the chance to buy high-quality products, all from one place. Our goal is to ensure that everyone has access to safe, reliable, and innovative products at prices that will leave you delighted — and with quality that exceeds expectations!
What are the shipping and delivery times?
We ship directly from multiple warehouses as soon as your order is processed. If we experience a high volume of orders, shipments may be delayed by a few days, so please allow additional transit time for delivery. In rare cases, if there is a significant delay with your shipment, we will contact you via email or phone.
Delivery times:
- EU: 10-20 business days
- USA & CA: 8-15 business days
How can I track my package?
Once your package has been shipped, a tracking number will appear in your order details. You will also receive an email with the tracking number. You can track your package using the shipping carrier’s website (e.g., UPS, DPD) or by using universal tracking websites like 17track.net.
What happens if the estimated delivery time has passed and I still haven't received my order?
Please contact us with your order number as soon as possible so we can check the status and expedite the delivery process. You can email us at info@domesticera.com or reach out via the Contact Us page.
What do I do if my product arrived damaged?
If you receive damaged merchandise, please take a picture and email it to info@domesticera.com immediately. We will replace the damaged goods as soon as possible. The deadline will be updated when we receive all the necessary information.
Can I return my product for a refund?
Yes! We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
To start a return, contact us at info@domesticera.com or via our Contact Us page. Your refund will be processed as soon as the returned order is received at our warehouse.